Complaint Submission

Please read the Complaint & Discipline Procedures information before submitting your complaint. Anonymous complains will not be considered by The Society.

Your Information

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Complaint Information





The following documents may be required to support your complaint. Please be prepared to provide the following:

  • • Contract of Purchase & Sale
  • • Statement of Adjustment
  • • Copy of Contract or Agreement
  • • Notary's Invoice
  • • All related correspondence between you and the Notary
  • • Copies of documents with 3rd parties related to your transaction ie: Tax Search, Letters from city or other regulatory body.

Statutory Declaration

The Notaries Act provides that your complaint may have to be confirmed by statutory declaration. If requested by the Discipline Committee, you may be asked to have the facts of your complaint declared pursuant to the Evidence Act.

Jurisdiction

The Board of Directors of the Society of Notaries Public of British Columbia does not have the authority at any stage of the discipline process to grant compensation to a complainant – whether or not there has been a finding of discipline. The "remedies" available to the Board are limited by the provincial Notaries Act and do not extend as far as the options available to judges in civil actions brought through British Columbia’s judicial system. Only the Courts can grant compensation and if you believe that you are entitled to compensation for damages, costs, or otherwise, you should seek advice from a lawyer.

Confidentiality & Privacy

Throughout the entire complaint process, the Society maintains confidentiality of all professional conduct matters. Your complaint and all responses to it may be provided to the Notary and his/her responses provided to you. All documents, correspondence and other relevant information pertaining to the complaint may be used as evidence at a hearing (if one occurs). Information obtained during an investigation cannot be used in other proceedings except with consent.

The Society of Notaries Public of British Columbia is subject to the Freedom of Information and Protection of Privacy Act. As a result, information gathered by The Society may be disclosed, on request, to other persons whose interest are affected by it.

For further information on privacy, please see our general Private Policy.